Polrunny Farm Holiday Cottages: Terms and Conditions
This document sets out our Terms and Conditions that you will be required to agree to should you choose to book direct with us.
This is a legally binding contract between the owners of Polrunny Farm and the holidaymaker. The property owner is also referred to as "we" and "us".
The holidaymaker is the person who signs the booking form or, in the case of online booking, the person who makes the online payment. This person is responsible for ensuring all members of the holiday party accept and adhere to these terms and conditions. The holidaymaker is also referred to as "you".
The property referred to being holiday cottages at Polrunny Farm, Boscastle, PL35 0EL.
By making a booking you are entering into an agreement with us so please read these terms and conditions of booking. Your payment will indicate your acceptance of these. A material breach of these conditions may result in you being refused entry to the property or being asked to leave early and having your booking terminated. In such case your booking will be deemed to be cancelled and no refunds of any monies paid will be made.
The booking is for a short-term holiday rental only, of no more than 30 days duration, and the property must not be used for any other purpose unless specifically agreed in advance in writing. Sub-letting or assignation of the let is prohibited. The lead guest must be a minimum of 18 years of age at the time of booking. You must provide the names and addresses of all members of your party and the ages of any children. Your booking is provisional until your deposit has been received.
Please note we are unable to take bookings for stag parties, hen parties or student groups unless by prior arrangement.
All accommodation fees are in pounds sterling (GBP) and must be paid for in pounds sterling. Payment can be made via our online payment system or by bank transfer. Any and all bank charges pertaining to bank transfers and currency exchanges are to be met by the guest. A deposit of 30% is required on booking with the remaining balance to be paid no fewer than 42 days before the start of your holiday.
If your payment has not been received 42 days before your arrival date, we will assume that you wish to cancel. If your booking is made within 42 days of your arrival date, payment will be due in full. No entry to properties will be allowed without payment in full being cleared beforehand.
All our cottages include central heating, hot water and electricity in the price of your stay. Bedlinen, towels, bath mats, tea-towels and an oven glove are all provided. Cot linen cannot be provided for health and safety reasons, so please bring your own if using our travel cot/s. If staying for longer than seven days a weekly change of linen and towels will be offered free of charge. A complimentary welcome basket is provided - please advise us of any special dietary requirements on booking and we will do our best to provide suitable substitutions, subject to availability.
Period of hire
You may check-in from 4pm on the day of your arrival. Earlier check-in may be available during quieter periods and should be arranged in advance of your arrival day. If you arrive early without prior arrangement it is unlikely that we will be able to let you into your cottage before the standard 4pm check-in time.
On receipt of your final payment we will email you an information pack with directions, requirements for checking-in and further information on the cottage and local area to help you plan your stay.
On departure your cottage must be vacated by 10am at the latest. We have a limited time to prepare our cottages for our guests to the high standard expected and to ensure Covid-secure cleaning and we ask that you help us achieve this by vacating on time. Delays may be charged at £30 per hour/part hour and we reserve the right to enter the property after the first hour’s delay.
Please leave your cottage as you found it, in a clean and tidy condition, with furniture and fittings returned to their original positions. Recycling and rubbish must be deposited in the appropriate bins outside. We reserve the right to charge an additional cleaning fee of £30 per hour/part-hour if the property is left in an unacceptably unclean or untidy condition.
The number of guests must not exceed the maximum occupancy listed for the cottage. Infants under 24 months sleeping in cots do not count towards occupancy. If it is found that more people than agreed are using the property, this will be considered a breach of contract and the holidaymaker and his/her party will be asked to leave immediately without any refund. Sub-letting or assignation of the let is prohibited.
No parties, events or gatherings may take place at the property without prior written consent from the owners.
Smoking and vaping are not allowed inside any of the properties, or in the horseshoe courtyard. Fireworks and Chinese Lanterns or similar may not be used.
Children are always very welcome at Polrunny Farm and we have a variety of indoor and outdoor games for their use. We can also provide high chairs and travel cots free of charge if booked in advance, subject to availability. Please bring your own cot linen.
All equipment is used entirely at user’s risk. Children must be supervised at all times whilst on the premises and particular care should be taken around equipment, animals and water.
At three of our properties – seaberry, blackberry and elderberry – we allow two dogs per booking. We charge a flat rate £25 fee per dog per booking and will provide bowls, blankets and poo bags for their use.
We obviously also welcome assistance dogs at any of our cottages free of charge.
Any pets must be fully house-trained and the number and type of pet must not exceed what was agreed at the time of booking, otherwise a breach of contract will be deemed to have taken place.
Pets must not be left unaccompanied in the property at any time. With prior notice we may be able to arrange a pet-sitting service, for a fee. The holidaymaker shall be liable for all damage caused by his/her pet or any pet belonging to the holidaymaker's party. A charge will be made for any additional cleaning required beyond reasonable wear and tear.
A dedicated area (dog run), away from other communal areas, is provided for dogs’ toilet needs. Owners are expected to clear up after their dog.
Owners commit to keeping their dogs on a lead whilst in the Farm’s grounds, except when the dog is in the enclosed run.
The property owner cannot be held responsible for any accident or injury to a pet during their stay.
Should you wish to amend your holiday before its commencement we will do our best to accommodate your changing requirements, but we cannot guarantee that this will be possible.
In the unfortunate event that you have to cancel your holiday, please advise us immediately and confirm in writing or by email. We will confirm receipt of your cancellation request by email.
In recognition of the continuing Covid-19 pandemic, we are being as flexible as we can be when our guests are forced to cancel their stay with us. However we strongly urge our guests to take out cancellation insurance to protect against any potential losses.
For cancellations more than 42 days before check-in you will receive a full refund of any monies paid.
If you cancel your booking within 42 days of your arrival date but greater than 7 days before your arrival date, we will endeavour to re-let the property you had booked. If we are successful in reletting the property, we will refund the full cost of your booking. If we are not successful, we will be unable to provide you with a refund.
If you cancel less than one week before your booking, we will provide no refund to you. We urge guests to take out holiday insurance when booking a holiday at Polrunny Farm.
If you have not arrived at your property by 12pm the day after your holiday start date, and you have not advised us that you will be late, we will deem the holiday to have been cancelled and no refund of any monies paid will be made.
If you are holidaying with us and have to leave your holiday cottage earlier than your expected check-out date, no refunds will be made.
If your holiday occurs during a period where latest Covid-19 national or regional government requirements prohibit travel, then you will be offered a full refund, or if you are happy to accept, a postponement of your holiday with us to another specific date or a credit note redeemable on a future booking.
Prior to your arrival with us, you will receive an email from us asking if you or any of your family members / party have displayed any Covid-19 symptoms in the last 14 days or if you have been contacted by the test and trace system. If the answer is ‘yes’ then you must follow Government advice and self-isolate at home and not travel to us for your holiday. In this circumstance, we will not refund the cost of your holiday as it is your responsibility to take out cancellation insurance.
If, whilst you are staying at Polrunny Farm, any of your family / group members start to display Covid-19 symptoms, then, if it is safe to do so and if you reasonably can, we would encourage you to travel home immediately. If you have to remain within our property, then we will discuss with you how best we can support you whilst you are with us. Your welfare is our primary concern.
If you extend your stay at Polrunny Farm because you / a party member experiences Covid-19 symptoms, you accept that you will be required to pay for your extended stay. Where, because of your extended stay, we have had to cancel the booking that follows yours, you are accepting that you will have to pay for the additional minimum term of stay for the appropriate time of year, as advertised on our website. I.e. if you are required to extend your stay with us during the summer months, you are agreeing that you will pay for an additional week.
If we, the owners, have to cancel your booking due to forces beyond our control, we will refund all monies paid. If we have to end your holiday early due to forces beyond our control, we will refund the appropriate proportion of the booking fee. In these circumstances our liability will not extend beyond this and there will be no compensation or expenses paid.
Guests are responsible for the property during their holiday and are asked to take reasonable care of both the property and its contents. Any breakages and/or damage should be reported to the owners immediately. Whilst we won’t charge for the odd broken plate or glass, we reserve the right to charge for any damages. Guests must report any problems with appliances, fixtures or fittings immediately so that they may be repaired as soon as possible, to minimise inconvenience both to you and to subsequent guests.
Guests must not carry out any activities or behaviour that may cause a nuisance to the owners or occupiers of neighbouring properties. We, the owners, are entitled to ask the holidaymaker to leave the property without any refund if, in our opinion, the behaviour of the holidaymaker and/or his/her party is unacceptable or unreasonable.
We have zero tolerance for racism or any form of discrimination. By booking a cottage at Polrunny Farm, you are consenting to our right to require that anyone that exhibits behaviour that, in our sole view, is racist or otherwise discriminatory, leaves the property immediately and forfeits their right to complete the remainder of their holiday with us. Where guests are required to leave in these circumstances, no refund of holiday costs will be given.
We, the owners, also reserve the right to refuse entry to anyone who, in our opinion, is not suitable or capable of taking charge of the property.
Every endeavour is made to ensure your stay with us is memorable for all the right reasons. However, we do recognise that from to time things do go wrong. In these circumstances, it is the responsibility of the holidaymaker to make any such problem known to the property owner (or their representative) immediately it becomes apparent, thereby giving the property owner the opportunity to correct the situation. Unless this procedure is followed, no subsequent claim will be entertained.
The property owner will make every endeavour to rectify any identified problems as soon as is reasonably possible.
The use of the property and amenities at Polrunny Farm, and guests’ own property, are entirely at the users’ risk and the owners can accept no responsibility for injury, death, loss or damage unless arising from negligence on our part.
We make every effort to list our property in an accurate manner. However due to a programme of continuing refurbishment, some fixtures and fittings may differ to those in the photographs. We very much hope you enjoy your holiday with us but in the hopefully unlikely event of a problem or complaint we ask that you notify us during your stay so that we may resolve the problem.
We reserve the right to enter the property at any reasonable time to carry out repairs and necessary maintenance. We will endeavour to agree a convenient time in advance but at times it may be necessary to enter the property without prior arrangement.
We have made every effort to supply the main living areas of our cottages with a complimentary high-speed internet connection. However we are in a rural location which affects our connection and the thickness of the stone walls may render some areas dead-zones. We cannot accept any liability for inconvenience or loss due to poor internet reception.
Thank you in advance for complying with these terms and conditions, which exist for the safety and enjoyment of all our guests.
Thank you for choosing to book with Polrunny Farm. We look forward to welcoming you to Cornwall.